How to get reviews for your clinic

Hey doctors and clinic owners, we get it—you’re busy keeping patients healthy, not obsessing over your Google reviews. But here’s the reality: your online reputation can make or break your clinic.

So you ask for reviews, and patients nod and smile… and then vanish into the “I’ll do it later” black hole. Plus, asking for reviews in a medical setting? Kinda awkward.

At Starloop, we designed our reputation management software to make getting reviews effortless, ethical, and actually effective. Here’s how we fix the two biggest problems:

Asking for reviews the right way

First, the awkward ask. Instead of saying, “Can you leave us a review?”—which everyone knows is code for “please give us five stars”—we **invite patients to leave online feedback**. It’s a tiny language shift with a huge impact. “Invite” feels warm and inclusive, and “feedback” is neutral and low-pressure. After 26 months of obsessive testing (yes, we’re that nerdy), we found this approach gets way more honest engagement without the cringe.

Getting patients to follow through with a review

Second, we solve the follow-through problem. Let’s face it: people are busy, lazy, or both, and the world is drowning in review requests. So we tap into the law of reciprocity—for every review, we plant a tree. It’s not a bribe; it’s an ethical incentive that actually works. People love trees and this increases engagement and results in more patient reviews.

Timing maters

Finally, our secret sauce is timing. We send requests in your clinic’s “green zones”—the moments patients are happiest and most likely to respond—and skip the “red zones” where requests go to die. The result? More Google reviews, more social proof, and a reputation that actually reflects the incredible work you do. With Starloop, you grow your online presence, your patient trust, and yes… a forest.